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Frequently Asked Questions

Q. Is there a charge for obtaining an estimate from Kelly Body Shop of Hunt Valley?
A. No. We provide a free estimate service for all customers. The estimates are done by highly qualified individuals using the most up to date crash texts and computer estimating system available. As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. This is the law!

Q. Do I need more than one estimate?
A. No. Do not waste your time or that of several shops getting estimates. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf. Your insurance adjuster may have to inspect the damage. This can be done at an insurance drive thru claim center or at the shop you have chosen.

Q. Do I need an appointment to obtain an estimate?
A. Although, you do not need an appointment to obtain an estimate, for your convenience it is recommended. Our Body Shop hours are from 7:45 A.M. to 5:00 P.M. Monday through Friday, excluding holidays.

Q. Does Kelly's Body Shop of Hunt Valley repair vehicles from insurance estimates?
A. Yes. A large portion of our work stems from insurance estimates. We pride ourselves for having a good rapport with those in the insurance field and will do everything in our power to handle insurance estimates expeditiously.

Q. What if damages are found that are not listed on the estimate?
A. This damage is known as "hidden damage" and once found, the insurance company and/or customer is notified as to the nature of the damage and the cost of the repair to be performed. Using our "State Of The Art" Velocity Computer we can detect hidden damage not seen by the naked eye. This is extremely important to know before you "sign-off" on your repair.

Q. Is your work limited to certian vehicles?
A. We service all makes and models of automobiles and trucks. We welcome the opportunity to assist you with your repair needs.

Q. Does Kelly Body Shop of Hunt Valley work with all insurance companies?
A. We with every major insurance company.

Customer Testimonials
When repairs are finished, many customers are kind enough to share feedback about our work. Here’s a sample of their, greatly appreciated remarks.

"They did a great job for a great priceI had a dent in my car roof, interfering with the sunroof operation. Kelly's estimate was the same as other estimates:$1000.00 to replace the roof. But Kelly's was the only place that said, "We can try to pull out the dent and see if that works. I paid $100.00 and my roof looks and works perfectly."

"Honest and the pricing is fair. the quality of their worksmanship was excellent. I felt they were honest and fair in their evaluation."

"So reasonable. What makes them stand out is their absolute trust, the quality of their work, the fairness of their price, their punctuality, and they're getting back to you as quickly as they can."

"They were busy and it took a little time to get in. when I showed up he said that they were busy and that it would take "2-3 hours," but it was done within an hour. price was lower than another garage that I use regularly."

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